Support
How to get help with Aida Platform and Controllers, and the published support model.
Get help
- Search this documentation (site search or ask the Assistant).
- Open Support in the platform to create a ticket for your account team.
- For commercial renewals, contact sales@aida-platform.com or visit aida-platform.com.
Critical outages should be filed as Critical severity so your account manager is notified promptly.
See also the FAQ — Support section.
Support model and escalation
The support tiers, escalation process, and roster are defined in the document below.
Download: Support Model, Escalation Process and Roster (PDF)
Related: Terms of Service / SLA Policy.