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Webex Messaging Integration

Chat with the Aida assistant from Cisco Webex Messaging spaces. Each space is tied to a site, building, or controller, so answers use the same context as Platform chat.

This is separate from Webex Workspace Integration, which controls building systems from room devices.

Prerequisite​

  • Site members whose Webex email matches their Aida account email

If your Webex login uses a different address, add that email when you create a room (alternate Webex email) or invite that address as a space member.

Enable Webex Messaging​

  1. In Aida Platform, open the site (Sites → site detail, or the messaging icon on a site card).
  2. Click Webex Messaging.
  3. Confirm the dialog shows Bot configured.
  4. Click Add room to create your first space (see below).

You can open the same dialog later anytime to manage spaces and members.

Create rooms​

A site can have one or more Webex spaces. Each space has a scope that sets assistant context:

ScopeWhat Aida knows aboutSpace title pattern
SiteThe whole siteAida Site: {SiteName} - {siteId}
BuildingOne building on the siteAida Building: {BuildingName} - {buildingId}
ControllerOne controller on the siteAida Controller: {ControllerName} - {controllerId}

Add a room​

  1. In the Webex Messaging dialog, click Add room.
  2. Choose the scope (Site, Building, or Controller).
  3. For building or controller scope, select the building or controller.
  4. Optionally enter an alternate Webex email if your Webex address differs from your Aida email.
  5. Click Create (or confirm).

Aida creates the Webex space, invites you (platform email, plus the alternate if set), and registers the space for @aida replies.

Copy the space title from the dialog if you need to find or share the space in Webex.

Manage members​

Select a space in the list to see its members.

  • Add member by email — invite someone by Webex email
  • Site users — quick-add people already on the site who are not in the space yet
  • Remove a person with the delete action (the Aida bot cannot be removed)

Refresh or delete a space​

  • Refresh updates the space title and membership setup if needed
  • Delete space removes the Webex space after you confirm (this cannot be undone)

Chat with @aida in Webex​

  1. Open the Webex app (desktop, web, or mobile).

  2. Open the space whose title matches the room you created (for example Aida Site: …).

  3. Type a message that mentions the bot, for example:

    @aida what's the comfort status?

  4. Send the message. You post as yourself; Aida replies as the bot.

In group spaces, the bot only receives messages that include @aida. Without the mention, Aida will not reply.

Replies use the same assistant tools and permissions as Platform chat, limited to that space’s site / building / controller scope. You must be a site member (matched by email) for full assistant access.

Tips​

  • Create a site space for general questions, and optional building or controller spaces when you want narrower context.
  • Share the space title with teammates and invite them from the Members section so their Webex email matches their Aida account.
  • Prefer @aida (lowercase) when typing the mention.